Personal data protection policy

Confidentiality and security are our core values at STAR and we therefore promise to guarantee the user's privacy at all times and never collect unnecessary personal information.

In compliance with the General Data Protection Regulation (GDPR) (2016/679), which entered into force on 25 May 2018, we are providing you with the following information about our privacy policy in relation to the personal data that we collect, explaining:

• Who is responsible for the processing of your data.
• The purposes for which we collect the data that we request.
• The legal basis for its processing.
• The length of time we keep it.
• To whom your data is communicated.
• What your rights are and how to exercise them.

Controller

STAR SERVICIOS LINGÜÍSTICOS, SLU (tax identification no. B61877072) – calle Nàpols, 187, primera planta, 08013 Barcelona, Spain - rgpd@star-spain.com.

Purposes, legitimacy and storage

Of the processing of data sent via:

Contact form

Purpose: To provide you with a means of contacting us and answering requests for information, as well as to send you information about our products, services and activities, including by electronic means (email, SMS, WhatsApp), if you mark the acceptance checkbox.

Legitimacy: The user's consent when requesting information via our contact form and marking the acceptance checkbox regarding the sending of information.

Storage: Once your request has been resolved via our form or via email, if a new processing of data has not been generated, and in the case that you gave your consent to receive commercial communications, until you request the cancellation of such communications.

Quote request form

Purpose: To send you a price quote for our services or products by electronic means.

Legitimacy: The user's consent when requesting a price quote for our services or products by electronic means.

Storage: Until the requested price quote is sent, if this has not generated a new processing.

Evaluation version request form

Purpose: To provide you with a channel to request the product evaluation by electronic means.

Legitimacy: The user's consent when requesting the product evaluation by electronic means.

Storage: Until the requested evaluation is sent, if this has not generated a new processing.

Case study download form

Purpose: To provide you with a channel to request the download of a case study by electronic means.

Legitimacy: The user's consent when requesting the download of a case study by electronic means.

Storage: Until the requested download is sent, if this has not generated a new processing.

Blog subscription form

Purpose: To send our commercial newsletter and information and promotional announcements about our products or services that may be of interest to you, including by electronic means.

Legitimacy: The user's consent when subscribing to the sending of information via our blog.

Storage: Until you request the cancellation of the subscription.

Sending of emails

Purpose: To reply to your requests for information, address inquiries and answer your queries or doubts. If we receive your curriculum vitae, your personal and professional data may be included in our databases to ensure your participation in our present and future recruitment processes.

Legitimacy: The user's consent when requesting information via the email address or by sending us their data and curriculum vitae in order to participate in our selection processes.

Storage: Once your request has been resolved by email, if a new processing of data has not been generated. In the case of receiving your curriculum vitae, your data may be stored for a maximum period of one year for future selection processes.

Obligation to provide us with your personal data and the consequences of not doing so

The personal data requested are necessary for managing your requests, to register you as a user and/or provide the services you contract, therefore if you do not provide them, we will not be able to attend to you correctly nor provide the service you have requested.

As a general rule, it is strictly prohibited to provide the personal data of minors under 14 years of age without the consent of their parents or legal guardians.

STAR reserves the right to decide whether or not to incorporate your personal data in our files.

The user will be solely liable for any direct or indirect damage incurred by STAR, or by any other third party, as a result of submitting forms with false, inexact, incomplete, or outdated data, or with data from third parties.

Recipients of your data

STAR informs you that your data is treated with maximum confidentiality and that it is only used internally for the purposes indicated. Your data will not be transferred to third parties, except those necessary for the provision of the service and those whereby an obligation is foreseen by law.

Rights in relation to your personal data

The user can withdraw their consent at any time, when this has been granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the subscription contract or the relationships generated previously.

Likewise, you can exercise the following rights:

• Request access to your personal data or rectification if these are inaccurate.
• Request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Request the limitation of their processing in certain circumstances.
• Request opposition to the processing of your data for reasons related to your particular situation.
• Request the portability of the data in the cases provided for in the regulation.
• Other rights recognised in the applicable regulations.

Where and how to request your rights

By writing to the controller at the postal or email address specified in the section Controller and including the reference "Personal Data". Please indicate the specific processing and the right you wish to exercise in relation to which personal data, and attach a copy of your ID card or other valid document for identification purposes. In case of disagreement with the company with regard to the processing of your data, you can lodge a complaint with the Spanish Data Protection Authority (www.agpd.es).

Security of your personal data

In order to safeguard the security of your personal data, we inform you that STAR has taken all necessary technical and organisational measures to ensure the security of the personal data supplied against unauthorised alteration, loss, processing or access.

STAR shall not be held liable for the privacy policy regarding personal data which you may provide to third parties through links on our website.

STAR reserves the right to modify these privacy policies in line with changes made to our website, and legislative or legal changes regarding personal data. Consequently, you should read these policies whenever you provide us with your data on this website.

Updating your data

It is important that you inform us whenever there has been any change in your personal data so that we can keep it up to date; otherwise, we cannot be held liable for its correctness.

Cookies

This website may use its own and third-party cookies, as well as technical, functionality and analytics cookies that process connection and/or device data for statistical and/or advertising purposes.

As a result, upon accessing our website, in compliance with the obligations laid down in article 22 of the Information Society Services Act, and upon processing the aforementioned cookies, we have requested the user's consent for their use and we have provided information on these cookies. In any event, if the user so chooses, they can disable or delete these cookies by following the instructions in their Internet browser.